<p>As per a new regulation passed by Regulatory Board, the MPSEB will have to pay you compensatory amount (at the rate of Rs.25 per day) if it fails to deliver services within stipulated time. If this works out successfully, it would cost dear to the Corporation to delay in delivering due services to its consumers. Next to the indefinite power-cut the biggest problem that urban as well as rural consumers complain of is abnormal delay in services. In most of the cases no action is taken even after registering complaints and consumers are forced to live in dark for hours. The Regulatory Board has fixed a time limit for each type of service. Now delay in services, without any viable reason, will be considered as a lapse in services. The time limits fixed for different services are: A fuse-of-call complaint should be attended within 4 hours on normal working days and within 5 hours on other days, while a complaint in rural areas will need to be resolved within 24 hours of its lodging, Feeder line will also be repaired within 12 hours in day time.</p> 